Delivery & Returns Policy
Delivery Information
We aim to make your shopping experience with Vibrance Organic as smooth as possible. All orders are processed within [1–2 business days] and shipped from our UK base. Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
UK Standard Delivery – £2.99 (INPOST), delivered within (3–5 working days).
UK Express Delivery – £4.99 (EVRI), delivered within (1–2 working days).
Please note: delivery times are estimates and may vary due to postal delays or circumstances beyond our control. During busy periods, such as holidays or promotional events, processing and shipping times may be slightly longer.
Returns Policy
We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return your item(s) within [30 days] of receipt for a refund or exchange.
To be eligible for a return:
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Products must be unused, unopened, and in their original packaging.
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Proof of purchase (order number or receipt) must be provided.
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For hygiene reasons, we cannot accept returns of opened body care products unless they are faulty or damaged.
How to Return an Item
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Contact us at [insert email address] with your order number and details of the item(s) you wish to return.
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We will provide you with instructions and a return address.
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Please package the item securely. We recommend using a tracked delivery service as we cannot be held responsible for items lost in transit.
Unless the item is faulty, you will be responsible for the cost of return shipping
Refunds
Once your return has been received and inspected, we will notify you by email. Approved refunds will be processed back to your original payment method within [5–10 business days], depending on your bank or payment provider.
Damaged or Faulty Items
If your item arrives damaged or you believe it is faulty, please contact us immediately at glow@vibranceorganic.co.uk with your order number and photographs of the issue. We will arrange a replacement or refund as quickly as possible.If you have any questions about our delivery or returns process, please contact us at:
Virbance Organic
Email: glow@vibranceorganic.co.uk Website: https://vibranceorganic.co.uk